Refund & Return Policy
Overview
At Global Fit Labs, all sales are final. Due to the nature of our products, we do not offer refunds, returns, exchanges, store credits, or other forms of compensation for orders once they have been placed.
This policy applies to all purchases, including situations involving dissatisfaction with a product, ordering errors, incorrect product selection, change of mind, or other circumstances unrelated to damage or loss during shipment.
Damaged or Lost Shipments
Global Fit Labs may provide a replacement under the following limited circumstances:
- The item arrives damaged.
- The shipment is confirmed as lost in transit by the carrier.
Replacement requests must be submitted within seven (7) days of the delivery date for damaged items or within seven (7) days of the expected delivery date for shipments confirmed as lost.
Claims submitted after this seven-day period will not be eligible for review.
Replacement Requirements
To request a replacement, customers must contact Global Fit Labs and provide the applicable order information. Supporting documentation may be required, including:
- Photographs showing damage to the item or packaging
- Order or purchase information
- Carrier tracking information
- Documentation or verification from the shipping carrier confirming a shipment was lost
Global Fit Labs reserves the right to review each claim and determine whether it qualifies for replacement.
Approved claims will be fulfilled only through replacement of the original item. Refunds, store credits, exchanges for different products, or other forms of compensation will not be provided.
Non-Returnable Items
Because all Global Fit Labs sales are final, products cannot be returned for a refund or exchange due to:
- Change of mind
- Ordering the wrong product
- Incorrect quantity ordered
- Dissatisfaction with a product
- Failure to review product information before ordering
- Failure to follow applicable product storage or handling instructions
- Any other reason unrelated to verified damage or loss during shipment
Customers should carefully review their order information before completing a purchase.
Returns
Do not send products back to Global Fit Labs unless specifically instructed to do so by our customer service team.
Unauthorized returns may not be accepted or processed.
Refunds
Global Fit Labs does not offer refunds for completed purchases.
If a claim is approved under the damaged or lost shipment provisions of this policy, the resolution will be a replacement of the original item rather than a refund.
Sale items, promotional purchases, discounted products, and other special offers are also subject to this all-sales-final policy.
Exchanges
Global Fit Labs does not offer exchanges for different products, quantities, or product selections.
In the limited circumstance of an approved damaged-item claim, Global Fit Labs may provide a replacement of the same original item.
Shipping
Shipping charges are non-refundable.
Global Fit Labs is not responsible for delays caused by the carrier after an order has been shipped. However, if a shipment is confirmed by the carrier as lost in transit, the order may qualify for a replacement when the claim is submitted within the required seven-day timeframe.
Customers should retain tracking information and any relevant carrier documentation until their order has been successfully delivered.
How to Submit a Claim
All damaged or lost shipment claims must be submitted by email:
When submitting a claim, please include your order information, a description of the issue, and any supporting documentation requested by Global Fit Labs.
Claims must be submitted within seven (7) days of delivery for damaged items or within seven (7) days of the expected delivery date for shipments confirmed as lost.
Claims submitted outside the stated timeframe are not eligible for review.
Contact Us
If you have questions regarding this Refund & Return Policy or need assistance with a damaged or lost shipment claim, please contact Global Fit Labs at:
Global Fit Labs reserves the right to review and determine the eligibility of individual claims in accordance with this policy.